Mobile App

NOTICE:

We are aware of two major issues affecting our users:

Firstly, our Android users are currently unable to access the CHRISTUS HWC app on Google Play. We are actively working with ClubAutomation and Daxko to resolve this issue and will keep you updated on our progress.

Secondly, our mobile app is currently experiencing difficulties with making dual reservations for tennis and pickleball. Specifically, it is not possible to reserve half a tennis court for pickleball. The technical team at ClubAutomation, our software company, is aware of the issue and we are working together to resolve it as soon as possible. We appreciate your patience and understanding, and we will provide an update as soon as a resolution is available.

CLICK TO DOWNLOAD OUR MOBILE APP AND VIEW INSTRUCTIONS BELOW.

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The CHRISTUS HWC App is ready for download! Just go to the App store and search for "CHRISTUS HWC". iPhone, Apple Watch and Android versions are both available. 

MOBILE APP FEATURES

  • Group Fitness
    A real-time group fitness class schedule with up-to-date trainers and class descriptions. We offer registrations up to a week in advance for all classes.

  • E-Membership Card / E-Check-in
    Use the HWC mobile app or Apple Watch (via your Apple Wallet) as another way to check-in. Passbook feature which allows you to download a virtual membership card which will appear when you are close to our building which can be scanned to check into the club.

  • Swim Lane and Tennis Court Reservations

    Reserve your favorite swim lane and time (either 30 min or 60 min) by simply clicking “Reservations” at the bottom right hand screen on your mobile app. And choose duration or if you’d like a particular lane, click “Advanced Options” If you have any issues with this please or are not seeing it, please let our front desk staff know and email a screenshot to brandon.east@christushealth.org.

    We have also made it much easier to reserve for earlier in the week by expanding our reservation times from 48 hours to now 72 hours. Also, note that if unused, we forfeit your lane 15 minutes after your reservation time so we may accommodate other members.

    Tennis court reservations are in 60 minutes blocks.

  • Register and Purchase Programs
    Now you can register and purchase programs like swim lessons right from your phone. You can see a full schedule with levels and real-time availability.

  • Account Details and Payment Methods
    View your attendance, reservation reports, statements, packages, check-in history. Update address, phone number, email, emergency contact info, and now update Payment Methods.

    PLEASE NOTE: You may update or add a payment method but doing so does not replace your existing assigned automatic (EFT) payment method. To update your EFT, please contact our membership department.

  • Book Small Group Training
    Use your phone to purchase: small group training classes, wellness workshops and more,

We welcome members to download the HWC App. The Username and Password for the App is the same used to log in to your account on our MEMBER PORTAL / ONLINE SERVICES. Much of the same information, including class schedules and account information is found in both places.

FIRST TIME LOGIN INSTRUCTIONS

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If you have not established online access before, the instructions are below:

  • Click on the LOGIN button, located on the far right corner of the navigation bar at the top of the page. The website for this is christushwc.clubautomation.com

  • A new page will open and request user name and password.

  • If you do not have a user name and password yet, click Access My Account and enter your email that is associated to your HWC Membership. Your Login Username will default to the first letter of your first name and your last name, e.g. John Smith = JSmith

  • However, after entering your email information, the program may alert you that a temporary user name and password has been sent to your email account. Follow the instructions on the email and login in with the temporary information. This should prompt you to change your password to something you can easily remember. Click on the ACCOUNT button and then, click on the LOGIN INFORMATION button on the right side of the page. (If you change your user name you will have to change your password, again.)

  • APPLE WATCH: The electronic check-in code is located in your Apple wallet, not in the HWC watch app.

UP EXERCISE RESERVATIONS / REGISTRATION + UNREGISTRATION

  • Make sure you are using the new app and not the old app - click Apple or Google Play icon at the top for new app links.

  • Reservations can be made for group ex classes/premier classes (within 7days), swim lane rentals (within 48hrs), and tennis courts (within 48hrs).

  • You now also have the ability to unregister on the app.  Just click on the class that you’ve registered for and click unregister at the bottom. class. For linked (family accounts) the wording will say “Edit Registration” and for single accounts the sign up button will simply say “Unregister”.

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